Why are there only three?

Because a client has to agree to be named before we name them. These three did. We would rather show three we can account for than twenty we cannot.

One of these is your own business. Is that a case study?

It is the clearest one we have, because every figure in it is ours to show. We built it with the same work we sell: a website, search, content and ads, with a person deciding and agents doing the work in between.

Are these figures audited?

No. They are read out of Google Search Console, the business's own reports and its own order records, and each one is dated on the page. Nobody outside checked them, and we are not going to pretend otherwise.

Can you do the same for my business?

Ask us. Tell us what you do and where, and you get a straight answer about what we would do first and what it would cost, in writing.

What happens to my own figures?

They stay yours. Nothing of yours appears on this page or anywhere else without your written yes, and the accounts are in your name from the first day.

Case study · Medical practice

The phone is answered now,
day and night

There was no website and the listing was unclaimed. Now the practice has a site that books appointments, a listing with every review answered, and a phone agent that takes the call at any hour and hands the urgent ones straight to the office.

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Dr. Bryant Medical Practice · St Albans, Queens, New York · With us since April 2026

What we built them.

The website — Dr. Bryant Medical Practice — One practice, two sides of the business, and an appointment two clicks from the first screen.

Booking, on the site — Dr. Bryant Medical Practice — One practice, two sides of the business, and an appointment two clicks from the first screen.

Where they were, and what we did.

Where they were

No website. A page saying one was coming.
The listing was unclaimed: 55 reviews, three stars, no replies.
A closed Brooklyn address still showed as theirs.
Booking was by phone, and the phone missed calls.
Every booking was typed in by hand.

What we did

01Built the website, with booking on it.
02Claimed the listing and replied to every review.
03Put a phone agent on the practice number, day and night.
04Added the website chat, so midnight still books.
05Put every call and booking on one screen, with reminders.
06Built a staff time tracker: hours only, nothing watched.

Not just the website

Every job we ran on this business.

One brief, and then the whole of it worked the same way.

The phone

Answered day and night, in words the practice approved.

The website

Built with booking on it, so a slot is held on the spot.

The listing

Claimed, every review answered, the closed address cleared.

Pages

Ninety-seven of them: one per treatment, one per neighborhood.

Showing up on Google

Watched where the practice lands, and the pages fixed to suit.

The front desk

Calls, bookings and reminders on one screen instead of a notepad.

Staff hours

A time tracker built for them. Hours only, nothing watched.

Every one of these was worked on Claude, with a person deciding and signing off.

What is on the account now.

247 calls answered in a month. 178 of them never reached the front desk.

247

calls answered in one month

practice report, July 2026

178

of those handled with nobody at the desk involved

same report

appointments booked, against 10 the month before

same report

3.0 to 3.3

Google rating, with every review answered

listing audits, 13 May and 26 Sep 2026

the practice's own July 2026 report, 1 to 31 July

Still open

The review programme is the part that has not worked. Thousands of invitations have gone out since July for a handful of new reviews, and the wording is being rewritten.

We hold no patient records and we claim no medical results.
The phone agent speaks English and French.

How your work gets done

How it is run

The phone is answered in words the practice approved, at any hour, and books the slot on the call.
Anything urgent is handed to a person at the practice in the moment.
The listing, the hours and the review replies are kept current instead of batched up.
Ninety-seven pages, one for each treatment and each neighborhood, written and kept right.

A person reads the calls each morning and signs off on every reply a patient will see.

Tell us what you do

Ask us what we would do first for your business, or start with the free website check. Both are free.

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Nothing starts without your yes · Everything stays in your name

The phone is answered now,day and night