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Phone & chat agents

Every lead answered.
Even after hours.

Your phone and your website chat are answered 24/7. Callers hear your real hours, book a visit and get a text to confirm, and anything urgent goes straight to you.

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A check of where you lose leads is free, and yours to keep.

What this looks like on a real call.

  1. 1A chat that answers on your site.
  2. 2Every call picked up, in your name.
  3. 3A text that confirms the visit.

What you get, piece by piece.

A check of where you lose people

Page by page, with the fixes listed in the order that pays most.

Chat on your site

It answers common questions right away and takes the person's details, using only what you have approved.

Missed calls returned

Called back by an assistant that says only what you have approved.

Follow-up that keeps going

Every lead gets follow-up emails, so nobody is forgotten.

A page for each offer

One page, one offer, and one clear way to get in touch.

Every lead in one list

Each one shows where it came from and how urgent it is. A copy goes to your own inbox.

Inside the work

Every call and form is answered while it is still warm.

Most agencies count the leads. This is the part where somebody answers them.

You say it onceYour hours, and what counts as urgentWhat you charge, roughlyWho a call should reach

ClaudeAnswering the phone in your wordsYour hours, your prices, your rule for urgent.
ClaudeTaking the detail downName, number, and what they actually need.
ClaudeSorting the real jobsSome calls are work. Some are a wrong number.
ClaudeChasing the quote nobody answeredOnce, politely, in your voice.
Google MapsKeeping the listing rightSo the call reaches you in the first place.
ClaudeCounting what came inCalls, forms, and where each one came from.

Then it goes round again, every day: calls answered, quotes chased, the list kept current.

A person sets the brief, picks what goes first, and reads every reply before it is sent.

One account, one brief

This is one job. The same account runs the rest.

What you tell us once drives all of it, and a person signs off on everything a customer sees.

The websiteBuilt, written and kept current.Showing up on GooglePages, listing and position, weekly.SocialPosted and answered in your voice.
You are hereThe phone and the chatAnswered, and the visit booked.
ContentWritten from what people ask you.Follow-up and outreachThe quote nobody answered, chased.AdsRead daily, with the budget held.The numbersWhat came in, and where from.
Your briefTold once. Drives all of it.

ClaudeAll of it runs on Claude, and a person signs off on everything a customer sees. See it on three real businesses.

Three ways a lead gets lost, and what each looks like fixed.

Leads: Mortise & Hinge

Calls missed while you work

Every call answered

In your name, with your answers. A visit gets booked, and anything urgent comes straight to you.

Quotes go quiet

Every quote followed up

A friendly note goes out in your voice, so the price you sent does not go cold.

Messages in different places

One list, with where each came from

Calls, chats, forms and Facebook land together, marked by how urgent they are.

247calls answered in one monthWe have already done thisDr. Bryant Medical Practice178 of them handled without anybody at the front desk.Read the case study

What it costs.

One price, agreed in writing before anything starts.

ThemeKnockExample quote
For
Your business
Service
Phone & chat agents
Plan
Lead Generation
  • A check of where you lose peopleIncluded
  • Chat on your siteIncluded
  • Missed calls returnedIncluded
  • Follow-up that keeps goingIncluded
  • A page for each offerIncluded
  • Every lead in one listIncluded
Total$2,500a month
  • Agreed in writing first
  • One flat price
  • Everything in your name
  • Leave with one email

Nothing starts until you say yes.

What do you need?

Only need one thing?

Then buy one thing. If it will not be enough on its own, we tell you before you pay, in writing.

Not sure which fits?Tell us what you have. You get a straight answer in writing.

Questions owners ask.

Not answered here? Ask us. You get a straight answer in writing.

What does this cost?

Lead Generation is $2,500 a month. That is the flat monthly fee for running it. Extra setup, such as more pages and forms or connecting your CRM or inbox, is quoted once, in writing, before anything starts.

Will the chat say something wrong to my customers?

It says only what you have approved, and every conversation is saved in your portal. If someone asks about anything else, the question is passed to you. You can switch the chat off at any time.

How fast will I see more leads?

Faster replies can show results within a few weeks. The page work takes one to two months, because that is how long it takes to see which pages your leads come from.

Do I need more visitors first?

Often not. Many sites lose enough of the visitors they already have to pay for the fix. That is why the check comes first.

Where do the leads go?

Into one list in your portal. Each one shows where it came from and how urgent it is. A copy goes to your own inbox or CRM, so you never have to log in somewhere just to read them.

Is it an AI answering my phone, and will my customers know?

The phone and chat agent answers in your business name, takes the details and books the job, and it is on shift at night and on weekends when nobody is at your desk. During the day a person is watching the same conversations. Claude runs the rest on our setup: returning the missed calls, chasing the quotes nobody answered, and replying to the form messages. Anything a customer reads is signed off by one of us first.

Start here

Find out where you lose leads

You get a written check of your website, including how easy it is for a customer to reach you. It is free, and yours to keep.

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