Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy explains how payments, cancellations, and refunds work for ThemeKnock Digital (“ThemeKnock,” “we,” “us”). It applies to one-time projects, monthly retainers, and any package purchased through themeknock.net or agreed in a signed partnership agreement. By purchasing a service you agree to this policy.

2. One-Time Projects (e.g. Website Design, Branding)

• Deposit: One-time projects typically begin with an upfront deposit. The deposit reserves your slot and covers discovery and initial work; it is non-refundable once work has started.
• Before work starts: If you cancel before any work has begun, you may request a full refund of your deposit within 3 business days of payment.
• After delivery begins: Once designs, drafts, or development have been delivered for review, payments for completed milestones are non-refundable. Remaining, unstarted milestones may be cancelled and refunded on a pro-rata basis.

3. Monthly Retainers & Subscriptions (e.g. SEO, Ads, Content, All-in-One)

• Billing cycle: Retainers are billed in advance for the upcoming month. Work is performed throughout that month.
• Cancellation: You may cancel a retainer at any time with at least 7 days’ notice before your next billing date. Cancellation stops future charges.
• Current month: The current month’s retainer is non-refundable because work and ad/tooling commitments are already underway. Your services remain active through the end of the paid period.
• Foundation term: Some partnerships include a short foundation term (stated in your agreement). Charges within that term follow the agreement rather than this general policy.

4. Revenue-Share Arrangements

Where a partnership includes a revenue-share component, share amounts are calculated from tracked, attributed results and reconciled per your agreement. Revenue-share invoices reflect results already earned and are not refundable, but any disputed line item can be raised for review before payment.

5. How to Request a Cancellation or Refund

Message us from inside your client portal, or email hey@themeknock.net with your account email and the service you wish to cancel. We will confirm within 2 business days. Approved refunds are returned to your original payment method within 5–10 business days.

6. Third-Party & Pass-Through Costs

Amounts we pay on your behalf to third parties — such as ad spend (Google, Meta), domains, hosting, premium plugins, stock media, or software licences — are non-refundable once incurred, as those funds are paid out to the providers.

7. Chargebacks

Please contact us first — we resolve nearly every concern quickly. Initiating a chargeback without first raising the issue with us may result in suspension of active services while the dispute is reviewed.

8. Changes to This Policy

We may update this policy from time to time. The version in effect at the time of your purchase governs that purchase. Material changes will be reflected by the “Last updated” date above.

9. Contact

Questions about this policy? Reach us at hey@themeknock.net or through your client portal.